Waterman - Ballpoint pen

Each pen sold at Atelier Victor is meticulously checked by our experts and benefits from a one-year warranty from the date of purchase.

Atelier Victor undertakes to repair or replace your pen, at no additional cost, if a manufacturing defect occurs during this period.

However, our warranty does not cover damage resulting from:

• Exposure to water or humidity
• Shocks, drops or excessive vibration
• Damage to the exterior of the pen, including the body, tip, clip or other decorative elements
• Inappropriate use

We invite you to use your pen according to our recommendations to ensure its proper functioning and preserve its beauty.

Our pens are checked by an expert to guarantee their authenticity.

A legal guarantee of conformity of goods, according to the consumer code, is included for all purchases.

GLOBAL DELIVERY SERVICE

Atelier Victor is delighted to offer an international shipping service. Every shipment is insured and requires a signature on receipt to guarantee the security of your precious purchase.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48 hours. Estimated delivery times are 2 to 4 days for all international destinations, and 1 to 2 days for deliveries to the UAE.

SHOWROOM PICK-UP OPTION

If you prefer hand delivery, we welcome you by appointment in our showroom located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

FEE TRANSPARENCY

Delivery charges include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS DUTIES

For all orders outside the UAE, prices are expressed exclusive of tax. We invite purchasers to inquire about potential customs duties and import taxes. These costs will be borne by the buyer.

For further information, please consult our shipping policy.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days on all shipped orders. We understand how important it is for you to have the opportunity to change your mind.

CONDITIONS FOR HAND DELIVERIES

In accordance with the law, watches purchased/purchased directly from our showroom cannot be returned or exchanged.

DETAILED INFORMATION ON RETURNS

For full details of return conditions and procedures, please consult our refund policy available on our website.