Yema - Black Index submarine - 1960's

OUR GUARANTEE COMMITMENT

Every watch sold by Atelier Victor comes with a full one-year warranty, validated after rigorous inspection by our expert watchmakers.

FULL COVERAGE

In case of malfunction, Atelier Victor will repair your watch at our expense, ensuring your peace of mind.

WARRANTY CONDITIONS

However, please note that our warranty does not cover damage resulting from :

• Exposure to water or moisture
• Impact, shock or excessive vibration
• Demagnetization
• Normal wear and tear or damage to components such as the bracelet crystalpushers or crown
• Battery replacement for quartz movements
• Opening/dismantling the watch, even by a professional
• Inappropriate use or use that does not comply with our recommendations

QUALITY AND TRUST

At Atelier Victorwe are dedicated to offering watches of the highest quality and impeccable after-sales service. Our guarantee is a token of our confidence in the quality and reliability of our products.

RIGOROUS AUTHENTICATION

Each watch in our collection is scrupulously examined by a professional and experienced watchmaker. Our goal is to assure you of the absolute authenticity of each piece.

DETAILED VERIFICATION

During this meticulous process, our watchmaker not only verifies authenticity, but also identifies any modifications to the original parts. If replacements have been made, these details will be clearly stated in the product description.

TRANSPARENCY AND TRUST

We do not provide certificates of authenticity from sources other than the watchmakers themselves, as their value would be uncertain. However, each watch is accompanied by a purchase invoice attesting to its origin from our factory. This invoice constitutes solid proof of purchase and offers you a guarantee of conformity in line with the standards of the French Consumer Code. So you can be sure of the quality and authenticity of your purchase.

PRICE TRANSPARENCY

At Atelier Victorour prices are set with care and integrity, taking into account market value and the condition of each piece.

EVOLUTION

We are aware of the increasing rarity of vintage watches and the dynamic fluctuations of the market. Consequently, our prices may be revised to reflect these developments.

Secure and practical payment methods

At the house of Atelier Victor, we offer several payment alternatives to meet your needs:

• Payment by credit card : for a quick and secure transaction. 
• Payment by bank transfer : Available on request, this option is ideal for significant purchases.
• Payment by cryptocurrency: available on demand.

PHOTO AUTHENTICITY

At Atelier Victorwe attach the utmost importance to the authenticity of our product images. Our presentation photos, integrated into the description, undergo no major retouching.

VISUAL TRANSPARENCY

We make simple adjustments such as brightness and contrast, to clearly reveal even the smallest imperfections. This way, you can appreciate every detail, including defects, so there are no surprises. These imperfections are often less pronounced in reality than in our photos.

INTERACTIVE DISCOVERY

For a more complete visual experience, we invite you to check out our permanent stories on Instagram. There you'll find detailed videos of our watches in natural light, capturing the true essence of each piece.

AT YOUR SERVICE

Should you require further information or additional images and videos, please do not hesitate to contact us. We look forward to hearing from you.

BRACELET PERSONALIZATION

Have you fallen in love with one of our watches, but the bracelet doesn't suit you? Or perhaps you'd simply like to add a personal touch after your purchase?

We offer you the flexibility to easily change the strap on your watch. In just a few minutes, you can transform the look of your watch (learn how).  here).

A RANGE OF BRACELETS AT YOUR DISPOSAL

Depending on watch size and stock availability, we offer a range of universal bracelets to suit all tastes. Discover our wide selection of bracelets here.

MADE-TO-MEASURE SERVICE

When you place your order, if you have a particular preference, please let us know. We can prepare and install the strap of your choice before your watch is shipped.

CARE INSTRUCTIONS FOR YOUR VINTAGE WATCHES

Our vintage watches are treasures from the past, often made decades ago. To preserve their optimal function and beauty, careful care is essential.

PRECAUTIONS TO TAKE

We strongly recommend avoiding exposure to water, as well as shocks, excessive vibrations and magnetic fields, which can affect the delicate mechanism of these watches.

SUPPORT AND WARRANTY

In the event of normal wear and tear or need for maintenance, our team remains at your disposal for any advice or assistance you may require. Please note, however, that the warranty does not cover damage resulting from improper use or negligence.

Taking good care of your vintage watch not only ensures that it runs smoothly, but also that its heritage lives on.

Global delivery service

Atelier Victor is delighted to offer you an international shipping service for all your watches. Each shipment is ensured and requires a signature to the reception to guarantee the safety of your precious purchase.

Speed ​​and efficiency

We are committed to sending your order within 48 hours. The estimated delivery times are 2 to 4 days for Europe and up to 7 days for international destinations.

Showroom withdrawal option

If you prefer to handle, we welcome you by appointment in our showroom located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

For more information, do not hesitate to consult our shipping policy.

Transparency of costs

The delivery costs include the careful packaging of your watch, insurance for maximum safety, and shipping costs.

HIGH-QUALITY, PRACTICAL PACKAGING

To ensure your watch arrives in perfect condition, Atelier Victor uses sturdy, 100% recyclable cardboard packaging, with quality padding to ensure optimum protection during transport.

SPECIAL CASES FOR WATCHES WITHOUT ORIGINAL BOX

For watches not accompanied by their original box, we supply a 100% recyclable cardboard case. Perfect as a gift or for extra protection, this box combines elegance with environmental responsibility.

ADDITIONAL BOX OPTIONS

For those who want even more refined storage, we also offer sheathed and wooden cases for sale, adding a touch of luxury and personalization to your experience.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days for all orders sent by post. We understand how important it is for you to have the opportunity to change your mind.

CONDITIONS FOR HAND-DELIVERED PURCHASES

In accordance with the law, watches purchased/purchased directly from our showroom cannot be returned or exchanged.

DETAILED INFORMATION ON RETURNS

For full details of return conditions and procedures, please consult our refund policy available on our website.