We don't have a physical boutique; all orders are placed online via our website.

However, if you'd like to try out our watches, we'd be delighted to welcome you to our showroom in Dubai by appointment.

Contact us to make an appointment.

Yes, you can! If you like a piece during your visit to the Showroom, you can purchase it.

We would like to assure you that all the watches offered on our site are rigorously inspected by our expert watchmakers. We want every watch to be authentic and true to its description. We take our responsibility to guarantee the quality and authenticity of our products very seriously, in order to offer you a shopping experience you can trust.

As a professional seller, we are also subject to UAE legislation requiring us to offer a warranty of conformity on all our products.

We're proud to offer our customers quality vintage watches, carefully inspected, serviced and authenticated before they go on sale. We are convinced of the quality of our watches and offer a 12-month warranty on every purchase.

We would like to stress that vintage watches are delicate and fragile objects, requiring particular care.

The warranty will not apply in the following cases:

- contact with water

- vibrations (e.g. bicycles, two-wheelers)

- shocks

- magnetization

- if the watch has been opened, even by a professional.

- in the event of improper use

If in doubt, please contact our customer service department for advice on the care and use of your watch. 

No, we do not provide a certificate of authenticity, as we are convinced that if it did not come from the parent company, the certificate would be worthless.

Nevertheless, we do have a duty to comply with UAE legislation, and so our invoice provides you with a guarantee of conformity.

It's worth noting that some companies offer this type of service, often for a fee, but if you need it, don't hesitate to bring your own piece.

No, we source our vintage pieces from all over the world. However, we are in no way affiliated with the brands we offer.

Yes, we do! If you're not completely satisfied with your purchase, you can return the item within 14 days of receipt for a full refund or exchange.

Please note that the item must be returned in its original condition, with all accessories and tags, and unused. The customer is responsible for return shipping costs.

To request a refund or exchange, please send a request via your customer area or by contacting us at hello@ateliervictorparis.com indicating your order number. We will do our best to respond to your request as quickly as possible and to ensure your satisfaction.

Read our full returns policy: click here

Yes, we ship all over the world.

We offer free shipping on all orders over 500€.

Our products are shipped in 100% recyclable cardboard packaging, protected by 100% recycled dunnage.

For watches and pens sold without their original box, a 100% recyclable cardboard case or pouch is also supplied, ideal for a gift and for optimum protection.

Wooden or sheathed cases are also available for sale.

First of all, we need between 1 and 2 days to process your order.

Delivery time for orders will be approximately 3 to 5 working days. Delivery details will be provided in your confirmation e-mail.

We ship our orders from our offices in Dubai, UAE.

We mainly use DHL for international and local deliveries.

We'll provide you with a tracking number so you can follow your order in real time.

We're sorry you haven't received your order yet.
Delivery times may vary depending on your location and weather conditions. We will do our best to ensure that your order is delivered as soon as possible and will provide you with a tracking number so that you can follow your package in real time.

Our teams remain available to find a solution;

For the vast majority of our watches, it is possible to replace the current strap.

Sold separately, our bracelets allow you to personalize your watch.

On request, we'll install your new strap before your order is dispatched.

Yes, we do! They are valid for one year on the whole store.

Find out more: click here

Most of our vintage watches were made decades ago, but they're still objects that need to be cared for to keep them in good working order. It is essential to avoid water, shocks, vibrations and magnetic fields.

We recommend that you have your watch checked every 3 years.

We recommend that you replace the battery in your watch at a watchmaker/jeweller near you.

We date our watches according to our research: based on the serial number, the watch reference or other elements that allow us to do so.

For paperless watches, this is generally the year of manufacture. Not the year of marketing or sale.

If you encounter a problem after purchasing one of our vintage watches, please contact us as soon as possible. We'll do our best to solve the problem quickly and efficiently.

Should the watch require repair or overhaul, we will ask you to return the watch to us. We will provide you with all the information you need to organize the return of the watch.

If the problem with the watch is covered by our warranty, we will repair or replace the watch at our expense. If the problem is due to misuse or damage caused by the user, the repair will not be covered by our warranty and additional charges may apply.

We're sorry you received the wrong item. Please contact us as soon as possible so that we can resolve the problem. We will do our best to send you the correct item as soon as possible and arrange the return of the wrong item. Please note that we will be responsible for the return shipping costs and will take all necessary measures to prevent this from happening in the future. Thank you for your understanding and patience.

Our contact email: hello@ateliervictorparis.com. 

We're sorry you received a damaged item. We understand how frustrating this can be and will do our best to resolve the issue. Please contact us at hello@ateliervictorparis.com as soon as possible and provide us with clear photos of the damaged item. We will assess the situation and offer you a prompt and appropriate solution, which may include a refund, replacement or repair of the item. We thank you for your understanding and are here to help you resolve this issue.

You are the sole owner of your watch, so you are free to entrust your part to whomever you wish. It's important to note, however, that you'll be responsible for all costs, and the warranty will be void. 

We're sorry, but we don't offer a watch restoration service at the moment. We concentrate on sales.

However, if you have any questions or concerns regarding the maintenance or repair of your vintage watch, please do not hesitate to contact us at the following e-mail address hello@ateliervictorparis.com. We'll be happy to provide advice and recommendations on the best way to care for your watch.

No, we don't offer an appraisal service at the moment. 

No, we don't currently offer this service. 

If you have any other questions, please contact us directly. We'll be delighted to help.

E-mail: hello@ateliervictorparis.com

Instagram: ateliervictorparis