Waterman - Ballpoint pen Brushed steel gold

Each pen sold at Atelier Victor is meticulously checked by our experts and benefits from a one-year warranty from the date of purchase.

Atelier Victor undertakes to repair or replace your pen, at no additional cost, if a manufacturing defect occurs during this period.

However, our warranty does not cover damage resulting from:

• Exposure to water or humidity
• Shocks, drops or excessive vibration
• Damage to the exterior of the pen, including the body, tip, clip or other decorative elements
• Inappropriate use

We invite you to use your pen according to our recommendations to ensure its proper functioning and preserve its beauty.

Our pens are checked by an expert to guarantee their authenticity.

A legal guarantee of conformity of goods, according to the consumer code, is included for all purchases.

Global delivery service

Atelier Victor is delighted to offer you an international shipping service. Each shipment is ensured and requires a signature to the reception to guarantee the safety of your precious purchase.

Speed ​​and efficiency

We are committed to sending your order within 48 hours. The estimated delivery times are 2 to 4 days for all international destinations, and 1 to 2 days for deliveries in the UAE.

Showroom withdrawal option

If you prefer to handle, we welcome you by appointment in our showroom located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

Transparency of costs

The delivery costs include careful packaging, insurance for maximum security, and shipping costs.

Customs taxes and fees

For articles exported, taxes, such as VAT and customs duties, are not applied during the purchase, but will be paid on delivery. These costs will be borne by the buyer. We therefore recommend that buyers inquire about any costs.

The shipping origin of each product is specified on its descriptive sheet.

For more information, do not hesitate to consult our shipping policy.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days on all shipped orders. We understand how important it is for you to have the opportunity to change your mind.

CONDITIONS FOR HAND DELIVERIES

In accordance with the law, watches purchased/purchased directly from our showroom cannot be returned or exchanged.

DETAILED INFORMATION ON RETURNS

For full details of return conditions and procedures, please consult our refund policy available on our website.