Waterman - Ballpoint pen Brushed steel gold

Each pen sold at Atelier Victor is meticulously checked by our experts and comes with a one-year warranty from the date of purchase.

Atelier Victor is committed to repairing or replacing your pen at no additional cost if a manufacturing defect occurs during this period.

However, our warranty does not cover damage resulting from:

• Exposure to water or humidity
• Shocks, drops, or excessive vibrations
• Damage to the exterior of the pen, including the body, tip, clip, or other decorative elements
• Improper use

We invite you to use your pen according to our recommendations to ensure its proper functioning and preserve its beauty.

Our pens are inspected by an expert to guarantee their authenticity for you.

A legal guarantee of conformity of goods, according to the consumer code, is included with every purchase.

GLOBAL DELIVERY SERVICE

Atelier Victor is pleased to offer you an international shipping service. Each shipment is insured and requires a signature upon receipt to ensure the security of your precious purchase.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48 hours. The estimated delivery times are 2 to 4 days for all international destinations, and 1 to 2 days for deliveries within the UAE.

SHOWROOM PICK-UP OPTION

If you prefer a hand delivery, we welcome you by appointment in our showroom located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

TRANSPARENCY OF FEES

The delivery fees include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS FEES

For exported items, taxes such as VAT and customs duties are not applied at the time of purchase but will be payable upon delivery. These fees will be the responsibility of the buyer. We therefore recommend that buyers inquire about potential fees.

The shipping origin of each product is specified on its product description.

For more information, feel free to consult our shipping policy.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days for all shipped orders. We understand that it is important for you to have the option to change your mind.

CONDITIONS FOR IN-PERSON PURCHASES

According to the legislation, watches purchased/collected directly in person at our showroom cannot be returned or exchanged.

DETAILED INFORMATION ON RETURNS

To know all the conditions and return procedures, we invite you to consult our refund policy available on our website.