Foires aux questions

For exported items, taxes such as VAT and customs duties are not applied at the time of purchase. These fees will be the responsibility of the buyer. We therefore recommend that buyers inquire about any potential fees.

The shipping origin of each product is specified on its product description.

For more information, do not hesitate to consult our shipping policy.

We do not have a physical store, all orders are placed online on our website.

However, if you wish to try our watches, we will be happy to welcome you to our Showroom in Dubai by appointment.

Contact us to schedule an appointment by letting us know which models you would like to try.

Yes, absolutely! If you like a piece during your visit, it will be possible to acquire it.

LIFETIME AUTHENTICITY GUARANTEE!

We want to assure you that all the watches offered on our site are rigorously checked by our watchmaking experts. We ensure that each watch is authentic and matches its description. We take our responsibility to guarantee the quality and authenticity of our products very seriously, to offer you a confident shopping experience.

As a professional seller, we are also subject to UAE legislation which requires us to offer a conformity guarantee on all our products. We extend this guarantee for life!

We are proud to offer our customers quality vintage watches, carefully checked, serviced, and authenticated before being put on sale. We are confident in the quality of our watches and offer a 12-month warranty on the mechanism for each purchase.

We want to emphasize that vintage watches are delicate and fragile items, requiring special attention.

The warranty will not apply in the following cases:

- the warranty applies to the mechanism; strap, pusher, crown, crystal, strap, Buckle: are not included in the warranty. They are considered consumables and are intended to be replaced

- contact with water/humidity

- vibrations (such as cycling, two-wheelers..)

- shocks

- magnetization

- if the watch has been opened, even if it is by a professional.

- in case of non-compliant use

If in doubt, do not hesitate to contact our customer service for advice on the maintenance and use of your watch.

No, we do not provide a certificate of authenticity because we believe that if it does not come from the parent company, the certificate would have no value.

However, we have a compliance obligation with UAE legislation, thus our invoice assures you of a conformity guarantee and a lifetime authenticity guarantee.

Please note, some houses offer this type service, often for a fee, but if needed do not hesitate to bring your piece.

No, we source our vintage pieces from all over the world. However, we are in no way affiliated with the brands we offer.

Yes, of course! If you are not completely satisfied with your purchase, you can return the item to us within 14 days of receipt for a refund or a credit valid for 2 years.

Please note that a 5% transaction fee will be deducted in case of a refund (not deducted if a credit is requested). If you are unsure about your purchase, we encourage you to pay by bank transfer to avoid these payment fees (never refunded by payment systems). Shipping is not included in the refund.

Please note that the item must be returned in its original condition, with all accessories and tags, and without having been used. The cost and responsibility of the return shipment are the customer's responsibility.

To request a refund or a credit, please submit the request via your customer area or by contacting us at hello@ateliervictorparis.com indicating your order number. We will do our best to respond to your request as soon as possible and ensure your satisfaction.

Read our full return policy: click here

Yes, we ship your orders worldwide.

Our products are shipped in 100% recyclable cardboard packaging and protected by 100% recycled cushioning sheets.

For watches and pens sold without their original box, a 100% recyclable cardboard case or a pouch will also be provided, ideal for a gift and for optimal protection.

Also, leather or wooden cases are available for sale.

First, we have between 1 to 2 days for the processing time of your order.

The delivery time for orders will be approximately 3 to 5 business days. Delivery details will be provided in your confirmation email.

We send our orders from our offices located in Dubai, UAE.

Any potential taxes and customs fees outside the UAE are not included. They will be the buyer's responsibility upon delivery.

We mainly use DHL for international and local deliveries.

We will provide you with a tracking number so you can track your order in real-time.

We are sorry that you have not yet received your order.
Delivery times may vary depending on your location and weather conditions. We do our best to ensure your order is delivered as quickly as possible, and we will provide you with a tracking number so you can track your package in real-time.

Our teams remain available to find a solution.

For the vast majority of our watches, it is possible to replace the current strap.

Sold separately, our straps allow you to customize your watch.

Upon request, we will install your new strap before shipping your order.

Yes, of course! They will be valid for one year across the entire store.

To discover them: click here

Most of our vintages were made decades ago, but remain objects that require care to maintain their proper functioning. It is essential to avoid water, shocks, vibrations, and magnetic fields.

We advise you to have your watch checked every 3 years.

We advise you to replace the battery of your watch at a nearby watchmaker/jeweler.

We date our watches according to our research: they are based on the serial number, the watch reference, or other elements that allow us to do so.

For watches without papers, it is generally the year of manufacture. And not the year of marketing or sale.

If after purchasing one of our vintage watches, you encounter a problem, we invite you to contact us as soon as possible. We will do our best to resolve the issue quickly and efficiently.

In the event that the watch requires repair or servicing, we will ask you to return the watch to us. We will provide you with all the necessary information to organize the return of the watch.
The warranty covers delivery costs for local orders in the UAE. Internationally, the warranty applies but does not cover delivery costs.

If the problem with the watch is covered by our warranty, we will proceed with the repair at our expense or replace the watch. In the event that the problem is due to misuse or damage caused by the user, the repair will not be covered by our warranty and additional charges may apply.

We are sorry that you received the wrong item. Please contact us as soon as possible so that we can resolve this issue. We will do our best to send you the correct item as soon as possible and arrange for the return of the wrong item. Please note that the return fees will be at our expense and we will take all necessary measures to prevent this from happening again in the future. Thank you for your understanding and patience.

Our contact email: hello@ateliervictorparis.com. 

We are sorry that you received a damaged item. We understand how frustrating this can be and we will do our best to resolve this issue. Please contact us at hello@ateliervictorparis.com as soon as possible and provide us with clear photos of the damaged item. We will assess the situation and offer you a quick and appropriate solution, which may include a refund, replacement, or repair of the item. Thank you for your understanding and we are here to help you resolve this issue.

You are the sole master of your watch, so you are free to entrust your piece to whomever you wish. However, it is important to note that the costs will be your responsibility and the warranty will be voided. 

We are sorry, but we do not offer a watch restoration service at the moment. We are focusing on sales.

However, if you have any questions or concerns regarding the maintenance or repair of your vintage watch, feel free to contact us at the email address hello@ateliervictorparis.com. We will be happy to provide you with advice and recommendations on the best way to take care of your watch.

No, we do not offer an appraisal service at the moment. 

No, no such service is currently offered. 

For any other questions, you can contact us directly, we will be happy to help you.

Email: hello@ateliervictorparis.com

Instagram: ateliervictorparis