Raketa - Moka Arabic figures - 1970s

Our guarantee commitment

Each watch sold by Atelier Victor benefits from a one year warranty on the mechanism, validated following a rigorous inspection by our expert watchrs.

But also, a Life guarantee on authenticity of each of our articles.

Full coverage

In case of malfunction, Atelier Victor agrees to repair your watch at our expense, thus ensuring your peace of mind.

Guarantee conditions

However, please note that our warranty does not cover damage resulting from:

• Exposure to water or humidity
• Impact, shock or excessive vibrations
• Demagnetization
• Normal wear or damage to components such as bracelet, crystal, Pushers or crown
• Replacing the battery for quartz movements
• The opening/disassembly of the watch, even by a professional
• Inappropriate use or not in accordance with our recommendations

Quality and confidence

At the house of Atelier Victor, We are dedicated to offering the highest quality watches and impeccable after-sales service. Our guarantee is a guarantee of our confidence in the quality and reliability of our products

RIGOROUS AUTHENTICATION

Each watch in our collection is scrupulously examined by a professional and experienced watchmaker. Our goal is to assure you of the absolute authenticity of each piece.

DETAILED VERIFICATION

During this meticulous process, our watchmaker not only verifies authenticity, but also identifies any modifications to the original parts. If replacements have been made, these details will be clearly stated in the product description.

TRANSPARENCY AND TRUST

We do not provide certificates of authenticity from sources other than the watchmakers themselves, as their value would be uncertain. However, each watch is accompanied by a purchase invoice attesting to its origin from our factory. This invoice constitutes solid proof of purchase and offers you a guarantee of conformity in line with the standards of the French Consumer Code. So you can be sure of the quality and authenticity of your purchase.

Global delivery service

Atelier Victor is delighted to offer you an international shipping service. Each shipment is ensured and requires a signature to the reception to guarantee the safety of your precious purchase.

Speed ​​and efficiency

We are committed to sending your order within 48 hours. The estimated delivery times are 2 to 4 days for all international destinations, and 1 to 2 days for deliveries in the UAE.

Showroom withdrawal option

If you prefer to handle, we welcome you by appointment in our showroom located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

Transparency of costs

The delivery costs include careful packaging, insurance for maximum security, and shipping costs.

Customs taxes and fees

For articles exported, taxes, such as VAT and customs duties, are not applied during the purchase, but will be paid on delivery. These costs will be borne by the buyer. We therefore recommend that buyers inquire about any costs.

The shipping origin of each product is specified on its descriptive sheet.

For more information, do not hesitate to consult our shipping policy.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days on all shipped orders. We understand how important it is for you to have the opportunity to change your mind.

CONDITIONS FOR HAND DELIVERIES

In accordance with the law, watches purchased/purchased directly from our showroom cannot be returned or exchanged.

DETAILED INFORMATION ON RETURNS

For full details of return conditions and procedures, please consult our refund policy available on our website.