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We guarantee the authenticity of our products!

Each of our products is checked by an expert to guarantee its authenticity.

A legal guarantee of conformity of goods, in accordance with the French Consumer Code, is included with every purchase.

PHOTO AUTHENTICITY

At Atelier Victorwe attach the utmost importance to the authenticity of our product images. Our presentation photos, integrated into the description, undergo no major retouching.

VISUAL TRANSPARENCY

We make simple adjustments such as brightness and contrast, to clearly reveal even the smallest imperfections. This way, you can appreciate every detail, including defects, so there are no surprises. These imperfections are often less pronounced in reality than in our photos.

INTERACTIVE DISCOVERY

For a more complete visual experience, we invite you to check out our permanent stories on Instagram. There you'll find detailed videos of our watches in natural light, capturing the true essence of each piece.

AT YOUR SERVICE

Should you require further information or additional images and videos, please do not hesitate to contact us. We look forward to hearing from you.

Global delivery service

Atelier Victor is delighted to offer you an international shipping service. Each shipment is ensured and requires a signature to the reception to guarantee the safety of your precious purchase.

Speed ​​and efficiency

We are committed to sending your order within 48 hours. The estimated delivery times are 2 to 4 days for all international destinations, and 1 to 2 days for deliveries in the UAE.

Showroom withdrawal option

If you prefer to handle, we welcome you by appointment in our showroom located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

Transparency of costs

The delivery costs include careful packaging, insurance for maximum security, and shipping costs.

Customs taxes and fees

For articles exported, taxes, such as VAT and customs duties, are not applied during the purchase, but will be paid on delivery. These costs will be borne by the buyer. We therefore recommend that buyers inquire about any costs.

The shipping origin of each product is specified on its descriptive sheet.

For more information, do not hesitate to consult our shipping policy.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days on all shipped orders. We understand how important it is for you to have the opportunity to change your mind.

CONDITIONS FOR HAND DELIVERIES

In accordance with the law, watches purchased/purchased directly from our showroom cannot be returned or exchanged.

DETAILED INFORMATION ON RETURNS

For full details of return conditions and procedures, please consult our refund policy available on our website.