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OUR WARRANTY COMMITMENT

Every watch sold by Atelier Victor comes with a one-year warranty on the mechanism, validated following a rigorous inspection by our expert watchmakers.

Additionally, a lifetime guarantee on the authenticity of each of our items.

COMPLETE COVERAGE

In case of malfunction, Atelier Victor commits to repairing your watch at our expense, thus ensuring your peace of mind.

WARRANTY CONDITIONS

However, please note that our warranty does not cover damage resulting from:

• Exposure to water or humidity
• Impact, shock, or excessive vibrations
• Demagnetization
• Normal wear or damage to components such as the strap, the crystal, pushers, or the crown
• Battery replacement for quartz movements
• Opening/dismantling of the watch, even by a professional
• Improper use or non-compliance with our recommendations

QUALITY AND TRUST

At Atelier Victor, we are dedicated to offering watches of the highest quality and impeccable after-sales service. Our warranty is a testament to our confidence in the quality and reliability of our products

RIGOROUS AUTHENTICATION

Each watch in our collection is meticulously examined by a professional and experienced watchmaker. Our goal is to ensure the absolute authenticity of each piece.

DETAILED VERIFICATION

During this meticulous process, our watchmaker not only verifies authenticity but also strives to identify any modifications to the original parts. If replacements have been made, these details will be clearly mentioned in the product description.

TRANSPARENCY AND TRUST

We do not provide authenticity certificates from sources other than the watchmaking houses themselves, as their value would be uncertain. However, each watch is accompanied by a purchase invoice attesting to its origin from our establishment. This invoice constitutes solid proof of purchase and offers you a compliance guarantee in line with the standards of the Consumer Code. Thus, you are assured of the quality and authenticity of your acquisition.

GLOBAL DELIVERY SERVICE

Atelier Victor is pleased to offer you an international shipping service. Each shipment is insured and requires a signature upon receipt to ensure the security of your precious purchase.

SPEED AND EFFICIENCY

We are committed to shipping your order within 48 hours. The estimated delivery times are 2 to 4 days for all international destinations, and 1 to 2 days for deliveries within the UAE.

SHOWROOM PICK-UP OPTION

If you prefer a hand delivery, we welcome you by appointment in our showroom located at The Meydan Hotel, Grandstand, Dubai, U.A.E.

TRANSPARENCY OF FEES

The delivery fees include careful packaging, insurance for maximum security, and shipping costs.

TAXES AND CUSTOMS FEES

For exported items, taxes such as VAT and customs duties are not applied at the time of purchase but will be payable upon delivery. These fees will be the responsibility of the buyer. We therefore recommend that buyers inquire about potential fees.

The shipping origin of each product is specified on its product description.

For more information, feel free to consult our shipping policy.

FLEXIBLE RETURN POLICY

Atelier Victor accepts returns within 14 days for all shipped orders. We understand that it is important for you to have the option to change your mind.

Shipping fees are non-refundable, as well as the 5% transaction fees for credit card payments. 

CONDITIONS FOR IN-PERSON PURCHASES

In accordance with the legislation, watches purchased/picked up directly in person at our showroom cannot be returned or exchanged.

DETAILED RETURN INFORMATION

To know all the conditions and return procedures, we invite you to consult our refund policy available on our site.